Shipping & Returns

Terms of Order

These terms of order in no way affect your statutory rights as a consumer.

No contract will subsist between you and www.pumphreys-coffee.co.uk for the sale by it to you of any product unless and until www.pumphreys-coffee.co.uk accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time www.pumphreys-coffee.co.uk sends the e-mail to you (whether or not you receive that e-mail). wwww.pumphreys-coffee.co.uk reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. www.pumphreys-coffee.co.uk also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless www.pumphreys-coffee.co.uk decides otherwise.

Cancellation Rights

You the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground to your personal specification.) You the consumer have the right to cancel your order without giving a reason The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at https://www.gov.uk/online-and-distance-selling-for-businesses . Items must be returned in the condition they were sent and be unopened. Roasted coffee is excluded from these terms.

Delivery

Expect delivery of your order within 28 days although most items will be dispatched within 24hrs and received within 48-72 hrs. If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund.

Delivery prices

Delivery prices are priced on weight/volumetric weight and geographical location and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling.

*Surcharges may be added to orders over £50.00 for delivery to areas deemed 'remote' by our carriers.

We currently only deliver through the website to areas within the UK. If you would like to organise a delivery outside of the UK please email sales@pumphreys-coffee.co.uk or ring +44(0)191 414 4510 and we will be able to quote you separately the international deliveries.

 

Fragile Items

We will always ensure we dispatch our products in perfect condition but unfortunately due to the fragile nature of some of our items, including but not limited to:

Glass, Ceramic, Baked Goods and Liquids,

we can not guarantee their integrity upon receipt of delivery.

For these items we will only accept orders with Local Pick Up or Royal Mail Signed For™ delivery selected at check out.

As any other delivery options are not covered by Royal Mail’s compensation cover and consequently we not be dispatched. On occasions when these options are selected we will contact you by phone or email and advise you of the extra costs involved for Royal Mail Signed For™ in order to complete your delivery.

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