Here at Pumphreys we would like you to be completely satisfied with your product. If you find a fault or are dissatisfied with any of our products please email us at sales@pumphreys-coffee.co.uk or telephone us on 0191 4144510 and let us know what the problem is. If you are planning to return any items please inform us of what it is you will be returning with a note detailing the problems experienced.
As fresh coffee is a fresh, perishable product it is unfortunately excluded from this returns policy. Please ensure you check and double check your order, its grind (if applicable) volumes etc. before confirming your order.
We refund only standard postage charges for orders delivered outside the UK. Please be aware that post and packaging is not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.
We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, then we recommend that you send the goods by registered post and retain proof of posting.
Handling Complaints
- We will in every case acknowledge complaints within 5 working days.
- We will in every case advise the consumer how long it will take to resolve the complain.
- We will in every case keep the consumer informed throughout the process
